Existing purchase support
Recover an existing Sonicribe purchase
If you need help with a previous Sonicribe purchase, contact us below. The existing app and the new Sonicribe Cloud use separate products and account systems.
How to request help
Include the email address used for your purchase and a receipt or order reference. We can then check the purchase record and advise on recovery for that existing product.
Do not send your password or full license key.
Email purchase supportIf your email app does not open, write directly to: support@sonicribe.online
Reinstall the existing app
If you need to reinstall the existing app, download the Mac installer below and keep using your existing license.
For customers who bought the earlier one-time Sonicribe edition. This installer is separate from Sonicribe Cloud and does not include Cloud credits.
About Sonicribe Cloud accounts
Your previous purchase will not automatically appear in or move to a new Cloud account. Existing paid purchase rights do not automatically include a Cloud subscription or cloud usage allowance.