Privacy & data
Privacy Policy
Last updated: October 16, 2026
Sonicribe Cloud is a Mac dictation app: you speak, it turns your speech into text, optionally cleans the text up with AI, and pastes it where you are typing. Doing that requires sending your audio and text to cloud services. This policy explains what we collect, who processes it, where, for how long, and how to delete it. It is provided by PFC AI AUTOMATION LLC, a limited liability company based in the United States that operates Sonicribe ("we", "us").
1. Scope and who we are
This policy covers the Sonicribe Cloud desktop app, your Sonicribe account, and the website at sonicribe.online. PFC AI AUTOMATION LLC (United States) decides how this information is used. For any privacy question or request, contact support@sonicribe.online.
Earlier one-time purchases of the previous Sonicribe edition are described separately in "Existing one-time purchases" below.
2. Information we collect
- Account: when you sign in with Google, we receive your name, email address and Google account identifier.
- Audio: the recordings you make with the app, uploaded for transcription.
- Text you create: the transcript, the formatting instructions of the style you choose, and custom vocabulary you add, processed to produce your result.
- Usage: credits used, recording duration, selected models, job status and timestamps, used to run your balance across devices.
- Billing: plan, subscription status, Stripe customer and subscription references, and payment status. Card details are entered on Stripe; we do not receive your full card number.
- Technical: app version, operating system version and network information such as IP address, used for security and troubleshooting.
- Support: messages you send us by email or, if you allow it, through chat.
- Website: normal web requests received by our hosting provider, your cookie choices, and — only if you opt in — analytics and chat data described under "Cookies and similar storage". The website demo uses prepared examples and does not request access to your microphone or upload a recording.
Your settings and transcription history are stored locally on your Mac. You can clear that history in the app.
If you optionally tell us how you heard about Sonicribe, we store your answer with your account and use its usage and payment status to learn which channels work. You can request deletion of this answer at support@sonicribe.online.
3. How we use it
- Sign you in and keep your account secure.
- Transcribe your audio and, when you choose AI cleanup, format the resulting text.
- Count credits, enforce plan limits and share one balance across your devices.
- Process payments, renewals, cancellations and refunds, and keep the records the law requires.
- Answer support requests, prevent abuse and fix problems.
- With your consent only: measure website use and offer website chat.
We do not sell your personal information and we do not use your audio or transcripts for advertising. We do not use your audio or transcripts to train our own models.
4. Service providers and overseas transfers
We use the service providers below to run Sonicribe. They receive only what is needed for the listed purpose. Because PFC AI AUTOMATION LLC and these providers are located outside Korea, using Sonicribe from Korea (or another country) involves transferring the listed information abroad. Transfers happen over encrypted connections at the moment you use the related feature (for example, each time you record).
Scroll horizontally to view the full table →
| Recipient | Country | Items transferred | Purpose | Retention by recipient |
|---|---|---|---|---|
| Google LLC (Google sign-in) | United States | Name, email address, Google account identifier | Account sign-in | Under Google's own policy for your Google account |
| Convex, Inc. | United States | Account, usage and billing records; uploaded audio; transcript and formatting requests in processing | App backend: database, file storage and job processing | Audio: deleted automatically about 1 hour after processing completes, or within 24 hours for a job whose outcome could not be confirmed. Other records: as described under "How long we keep information" |
| OpenRouter | See provider policy for processing locations | Audio, language setting | Speech-to-text using Qwen3-ASR or ElevenLabs Scribe v2 | Under the provider's service terms |
| OpenAI, L.L.C. | United States | Transcript text and formatting instructions when OpenAI AI cleanup is used | AI cleanup | Under the provider's API data policy |
| Anthropic, PBC | United States | Transcript text and formatting instructions when an Anthropic model is selected for AI cleanup | Optional AI cleanup | Under the provider's API data policy |
| Stripe, Inc. | United States | Email address, payment card and billing details, subscription and transaction records | Checkout, subscriptions, refunds | Under Stripe's policy and applicable financial law |
| Vercel Inc. | United States | Website requests: IP address, browser and device information, pages requested | Website hosting and security | Under the provider's log retention |
| Cloudflare, Inc. (Web Analytics) | United States | Page views, referrer, browser and device information | Website analytics — only with your analytics consent | Under the provider's policy |
| Google LLC (Google Analytics) | United States | Page views, approximate location, browser and device information, analytics cookies | Website analytics — only with your analytics consent | Under the provider's policy and our property settings |
| Crisp IM SAS (Crisp chat) | France (European Union) | Chat messages, email if you provide it, browser information | Website chat support — only with your chat consent | Under the provider's policy |
Speech and AI cleanup providers process your content under their own terms for business API customers; their retention and safety-review practices are set by them. Review their policies before submitting sensitive content.
You can decline a transfer by not using the related feature: turn off AI cleanup, keep analytics and chat off, or stop using Sonicribe. Speech transcription cannot be provided without sending audio to a speech provider.
5. How long we keep information
- Uploaded audio: deleted automatically about 1 hour after processing completes. Audio for a job whose outcome could not be confirmed (for example, an interrupted upload or a lost connection) may be kept for up to 24 hours, then deleted. Copies held by speech providers follow their policies.
- Transcripts: returned to your app and kept in local history on your Mac until you delete them.
- Account, usage and billing records: kept while your account is active. After the account is deleted, we keep only billing and transaction records for as long as tax and accounting law requires, then delete them.
- Support messages: kept as long as needed to resolve the request and any related dispute.
- Cookie choices: kept in your browser until you change them or clear site data.
6. Deleting your account
Email support@sonicribe.online from the email address of your Google account and ask us to delete your Sonicribe account. We may ask you to confirm the request. We complete deletion within 30 days and tell you when it is done.
Deletion cancels any active subscription at the end of its paid period (or immediately, if you ask) and removes your account, usage records and any remaining uploaded audio. Billing and transaction records we must keep by law are retained as described above. Uninstalling the app does not delete your account; removing the app and its data deletes the local history on your Mac.
7. Your rights
Depending on where you live, you can ask to access, correct, delete or export your personal information, to stop or restrict processing, or withdraw consent. Residents of Korea have these rights under the Personal Information Protection Act; residents of the EU/UK and some US states have similar rights. Email support@sonicribe.online. We will verify the request and respond within the time the applicable law requires. You also have the right to complain to your local data protection authority.
9. Existing one-time purchases
If you bought the earlier one-time Sonicribe edition, we keep your purchase email, license record and Stripe payment references in the separate legacy system so we can honour your license, provide the reinstall download and handle refunds. That edition transcribes on your Mac. These records are kept while your license remains in use and as required by tax and accounting law. They are not merged into a Sonicribe Cloud account. Email support@sonicribe.online to access or delete them.
10. Security
Data is encrypted in transit, access to production systems is limited to people who need it, and uploaded audio is deleted on the schedule above. No system is perfectly secure; tell us at support@sonicribe.online if you suspect a problem.
11. Children
Sonicribe is not directed at children under 14 (under 16 in the EU/EEA and UK), and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
12. Changes and contact
We will post changes on this page and update the date above. For material changes we will also notify account holders by email or in the app before they take effect.
Privacy contact: PFC AI AUTOMATION LLC, United States — support@sonicribe.online